![]() That said, the room was nice and everything worked. Even if I had misunderstood something, this should have been so easy to fix instead of arguing over how it happened. ![]() It's like they couldn't figure out how to handle the problem, just blame me. Over and over again I had to tell them to just put us in the same room with 2 queen beds for the entire stay. Instead of fixing the problem (there were still plenty of 2 queen bed rooms available) both agents went on and on very rudely justifying the change in rooms. My first concern when I added those nights was that I DID NOT want to switch rooms or check out and check back in between my reservations. Was shocked to find they switched my reservation for 3 people mid-way during my stay from 2 queen beds to 1 king bed!! Over the phone two different reservation agents insisted they had recorded me saying that would be okay when I added room nights to my stay. I called a few weeks before arrival to confirm reservation in order.
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